Orders & Payments

Can I change my order once it has been placed?

We prepare orders quickly, and so we cannot guarantee that your request will be processed in time to make the change. However, please get in touch with our customer service team, who will do their best to accommodate your request.

Is it safe to use my credit card on the website?

Yes, all payments are processed through PayPal or Stripe, two international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely. 

What payment methods can I use to place my order?

We accept the following payment methods: iDeal, Credit Cards and PayPal. We accept the following credit cards: Visa, MasterCard, American Express.

Can I cancel my order?

All shipped orders cannot be cancelled. If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we'll do everything we can to make the changes necessary. You can also manually cancel your orders on your user profile page. If you don't see a “Cancel button", it is very likely that your order has already been dispatched.